Mirilio

Help and contact

Last updated: 18 September 2026 · Version française

Write to us

A question, a problem, an idea: write to [OWNER: contact email address]. A person will reply, usually within two working days.

For a request about your personal data (access, erasure, rectification), write to the same address and say so. See also the privacy policy.

To help us answer quickly, include your phone model, the app version (Settings › About) and what you were doing when the problem happened.

Frequently asked questions

Do I need an account?

No. The app works without one, and your lists stay on your phone. An account becomes necessary to share a list with your household and to find your lists on more than one device.

How do I share a list?

Open the list, open sharing, and send the generated invitation link to the person concerned. Careful: that link is a key — anyone who obtains it can join the list. You can revoke it at any time from the same screen.

What do other members of my household see?

Your first name, plus the items you added and the ones you ticked off. They do not see your email address or your other lists. The detail is in the privacy policy.

My invitation no longer works

An invitation link expires after 30 days. Ask whoever invited you for a new link.

How do I get my data back?

Settings › "Download my data (portability)". The app produces a JSON file you can keep or move elsewhere. It contains the lists you own; for data you entered into a list you joined, write to us.

How do I delete my account?

Settings › "Delete my account". What we erase, and the one thing we keep — your subscription records, for tax reasons — are described in section 8 of the privacy policy.

If you owned a shared list and chose to keep it, it is handed to another member, who becomes its owner and can rename, delete or re-share it. Your name is removed, the list is not destroyed, and the household keeps control of it. If you were its only member, it is deleted with your account.

How do I cancel my Premium subscription?

Cancellation happens in your store, not in the app:

You keep Premium until the end of the period you have already paid for. For a refund, see section 7 of the terms.

I paid but Premium is not active

Open Settings and use restore purchases, signed in with the same store account you bought with. If the problem persists, write to us and attach your receipt.

I did not receive a notification

Check that notifications are allowed for Mirilio in your phone's settings, that the list is being followed in the app, and that the send time does not fall inside your quiet hours.

Does deleting the app erase my data?

No. Uninstalling does not delete your account or your synced lists. To erase everything, delete your account before uninstalling.

Reporting a security issue

If you find a vulnerability, write to us at [OWNER: contact email address] rather than publishing it. We will acknowledge it and keep you informed of the fix.